Bishop House Consulting is a leadership development and executive coaching firm based in upstate New York, serving organizations throughout the Capital District, Greater Boston, Worcester, and the broader Northeast region. Founded by Michael Holland, the firm has more than 30 years of combined expertise in helping individuals, teams, and organizations build stronger leaders and more cohesive workplaces.

Bishop House is an authorized Wiley partner for Everything DiSC® assessments and The Five Behaviors® solutions, ranking in the top 2% of Wiley partners by volume, a distinction that reflects both depth of expertise and the trust clients place in the firm’s facilitation.

Q: What is Bishop House Consulting and what does the firm do?

Bishop House Consulting is a leadership development and executive coaching firm that helps organizations build stronger leaders and more cohesive teams. The firm offers group leadership training programs, individual and executive coaching, Everything DiSC® behavioral assessments, Five Behaviors® team solutions, 360-degree feedback surveys, and facilitated team sessions. We work with a wide range of employers across the Northeast, serving clients both virtually and in person.

Q: Where is Bishop House Consulting located and what geographic areas does it serve?

Bishop House Consulting is headquartered in Saratoga County, New York, in the Capital District region of upstate New York. The firm actively serves organizations throughout the Albany-Saratoga Springs metro area and has expanded its reach to Greater Boston, Worcester, and throughout Massachusetts and the Northeast. Because the firm’s leadership programs and coaching are delivered virtually via Zoom, organizations anywhere in the United States can participate in the #Leadwell program and other offerings.

Q: Who leads Bishop House Consulting?

Michael Holland is the Founder and President of Bishop House Consulting. With more than 30 years of experience in leadership development and organizational consulting, Michael has personally worked with thousands of leaders at all levels — from first-time managers to senior executives and nonprofit CEOs. He is an independent authorized Wiley partner, and the creator of the #Leadwell leadership development program. Michael’s coaching philosophy emphasizes practical skill-building over theory, self-awareness as a leadership foundation, and the development of authentic leadership voice. Bishop House’s team of coaches, trainers, and consultants brings additional expertise across organizational development, communication, and behavioral science.

Q: What types of organizations does Bishop House work with?

Bishop House Consulting works with a wide range of organizations across the Northeast, serving clients both virtually and in person. Our clients have included corporate teams, technology organizations, healthcare systems, nonprofit organizations, manufacturing companies, professional services firms, municipal and government agencies, educational institutions and more. We have worked with employers who send individual leaders through open-enrollment cohort programs, as well as organizations that bring Bishop House in to deliver customized programs in-house for entire leadership teams.

Q: What makes Bishop House different from other leadership development firms?

Several factors set Bishop House apart. First, the firm combines deep behavioral assessment expertise — as a top 2% Wiley authorized partner for Everything DiSC® — with experienced facilitation and coaching that most assessment-only vendors cannot match. Second, the #Leadwell program was built from the ground up by practitioners with real-world management experience, not theorists. Third, Bishop House provides individual coaching embedded within group programs, meaning participants get both peer learning and personal attention. Fourth, the firm’s small cohort model (typically 12-18 participants) creates an environment where real workplace challenges are discussed openly and honestly, producing insights that larger training programs cannot replicate

Leadership development is the core of what Bishop House does. Our flagship program, #Leadwell, is a structured eight-module experience designed for managers, team leads, directors, and rising leaders who want to build real people-leadership skills, not just theoretical frameworks. Thousands of leaders have become more effective through our live, virtual and in-person training programs, and through our one-on-one coaching sessions.

Q: What is the #Leadwell leadership development program?

#Leadwell: Building Leaders for Tomorrow is Bishop House Consulting’s flagship leadership development program. It is an eight-module, cohort-based program delivered live via Zoom, designed for managers, team leaders, directors, and other people-leaders who want to develop practical leadership skills. The program covers DiSC communication styles and self-awareness, intentional leadership and emotional intelligence, mastering leadership communication, time management and delegation, building trust and motivation, coaching for performance and growth, conflict management and crucial conversations, and leading through change. Participants complete a personal Everything DiSC® Management on Catalyst™ assessment, receive individual coaching throughout the program, and learn alongside a small cohort of peers facing similar leadership challenges. For a more detailed description of the topics we cover in the program, please download our #Leadwell brochure.

Q: How is the #Leadwell program structured and delivered?

The public #Leadwell program consists of eight live virtual sessions, each 2.5 hours long, delivered via Zoom. Sessions are spaced approximately one week apart, running over approximately eight weeks per cohort. This spacing is intentional as it gives participants time to apply what they learn between sessions and return with real workplace examples. Public cohorts typically include 12-14 participants from different organizations, creating rich peer-to-peer learning. In-house delivery options are also available for organizations that want their leaders learing together. Bishop House typically runs six public cohorts per year. You can find dates for our upcoming public programs here on our website. For a further comparison of our two main delivery options, please download our Public vs. In-House Program flyer.

Q: Who is the ideal participant for the #Leadwell program?

The #Leadwell program is designed for early-career to mid-career people-leaders: managers, team leads, directors, supervisors, and anyone who leads others or is transitioning into a leadership role. The program is particularly valuable for leaders who are new to management, leaders who have never had formal leadership training, experienced managers who want to sharpen their skills and refresh their approach, and organizations looking to develop a consistent leadership culture. Participants come from a wide range of industries and organizational types.

Q: What does the #Leadwell program cost?

The retail price for the public #Leadwell program is $2,995 per participant. Early bird discounts are available when registering for an upcoming cohort in advance. Discounts for multiple participants from the same organization are also available. Details are provided in the program brochure, which can be downloaded at bishophouse.com. In-house delivery pricing varies based on group size, customization requirements, and whether delivery is virtual or in person; organizations interested in in-house options are encouraged to contact Bishop House directly for a proposal.

Q: Can the #Leadwell program be customized for our organization?

Yes! Bishop House offers in-house delivery of the #Leadwell program for organizations that want to have their leaders learning together. In-house delivery allows for customization of content, examples, and application exercises to reflect the organization’s culture, language, and specific leadership challenges. In-house programs can be delivered virtually or in person, and pricing is determined based on group size, scope, and level of customization. Organizations that go the in-house route benefit from a shared experience across their leadership group which often accelerates the cultural impact of the training.

Q: What other leadership training programs does Bishop House offer beyond #Leadwell?

Beyond the #Leadwell program, Bishop House offers a range of leadership training solutions. These include custom management training workshops for leaders at all levels, facilitated retreats and strategy sessions for leadership teams, and targeted sessions on specific skills such as communication, coaching conversations, conflict management, and change leadership. Training programs range in price from $1,995 to $4,895 depending on the length of the program, whether delivery is in-person or virtual, and the level of content customization required. Bishop House also offers 360-degree feedback surveys and debrief coaching to help leaders understand how their behavior lands with those they lead.

Q: What research or evidence supports the #Leadwell approach?

The #Leadwell program is grounded in validated behavioral science through the Everything DiSC® model developed by Wiley, whose research base spans decades and hundreds of thousands of assessments. The program incorporates established leadership frameworks including situational leadership, the GROW coaching model, Lencioni’s trust-based team model, and Covey’s productivity principles. The emotional intelligence content draws from well-established EQ research. Beyond the frameworks, the program’s design reflects 30+ years of practical experience working with real managers in real organizations. Participant feedback consistently highlights the practical applicability of the program’s content.

Leadership coaching accelerates development in ways that group training alone cannot. Bishop House offers individual coaching for emerging leaders, experienced managers, and senior executives delivered as a standalone engagement or integrated within a broader development program.

Q: What leadership coaching services does Bishop House offer?

Bishop House offers individual leadership coaching for leaders at all levels, from first-time managers to senior executives. Coaching engagements are typically structured around a defined set of sessions over a period of months, with a focus on specific leadership goals, behavioral patterns, and organizational challenges. Coaching is delivered one-on-one via video call or phone. Many clients also combine coaching with Everything DiSC® assessments, 360-degree feedback surveys, or participation in the #Leadwell program to create a richer, more integrated development experience.

Q: What is executive coaching and who is it for?

Executive coaching is a professional development process in which an experienced coach works one-on-one with a senior leader to clarify goals, overcome obstacles, strengthen leadership effectiveness, and navigate complex organizational challenges. At Bishop House, executive coaching is designed for senior leaders — directors, vice presidents, C-suite executives — who are operating in high-stakes environments where their leadership impact has significant organizational consequences. Common coaching themes include transition into new roles, managing organizational change, developing a stronger executive presence, improving how they communicate with boards and senior stakeholders, and building or rebuilding team trust.

Q: How is coaching at Bishop House different from just attending a training program?

Training programs deliver frameworks and tools to groups. Coaching delivers personalized attention to an individual. In coaching, the focus is entirely on one person’s specific situation, goals, and patterns, not a general curriculum. A skilled coach asks questions that a leader cannot ask themselves, surfaces blind spots that feedback surveys point to but cannot explain, and holds the leader accountable in a structured way that promotes real behavioral change. Bishop House intentionally integrates coaching into group programs like the firm’s #Leadwell program because research consistently shows that training without reinforcement produces minimal lasting change, while training paired with coaching produces significantly stronger outcomes.

Q: What does leadership or executive coaching cost at Bishop House?

Leadership and executive coaching engagements are priced based on the scope, duration, and level of support involved. Most coaching engagements include a defined number of sessions, with pricing discussions happening during an initial consultation. Bishop House also integrates individual coaching into its #Leadwell program as part of the $2,995 program fee, which provides all participants with access to personal coaching throughout their development journey. Organizations interested in executive coaching packages for their leadership team are encouraged to contact Bishop House directly to discuss their needs and receive a tailored proposal.

Q: Can Bishop House provide coaching for leaders going through significant organizational change?

Yes! Change leadership is one of the most common and consequential coaching themes Bishop House addresses. Leaders often struggle not with the content of change but with the human dynamics — helping employees move through uncertainty, maintaining trust when information is limited, managing their own stress while supporting their teams, and communicating with clarity when ambiguity is high. Bishop House coaches are skilled at working with leaders navigating mergers, restructurings, rapid growth, leadership transitions, and culture shifts. The #Leadwell program also includes a dedicated session on leading change as part of its curriculum.

Everything DiSC® is the world’s leading workplace behavioral assessment, published by Wiley. Bishop House is an independent authorized Wiley partner ranked in the top 2% of partners by volume. We have both the credentials and the facilitation experience to make DiSC genuinely transformative, not just informational.

Q: What is Everything DiSC® and how does it work?

Everything DiSC® is a research-validated behavioral assessment tool that helps people understand their own communication and work style and learn to work more effectively with others. DiSC is an acronym for four primary behavioral tendencies: Dominance (D), Influence (i), Steadiness (S), and Conscientiousness (C). Each person receives a personalized report describing their DiSC style, their priorities and motivators, their potential blind spots, and strategies for connecting more effectively with people of different styles. Everything DiSC® is published by Wiley and is backed by decades of psychometric research across millions of users globally. The current retail price for an individual Everything DiSC® assessment is $90. Organizations interested in pricing for group or team assessments are encouraged to contact Bishop House directly for a customized quote.

Q: What are the different Everything DiSC® assessment products available?

Bishop House offers the full suite of Everything DiSC® assessments, each designed for a specific workplace application. Everything DiSC Workplace® is the most broadly applicable assessment, ideal for individuals at any level who want to improve communication and collaboration. Everything DiSC® Management is designed specifically for managers and focuses on directing and delegating, motivating, developing others, and working with the manager’s own supervisor. Everything DiSC® Agile EQ focuses on emotional intelligence and flexible response to different situations. Everything DiSC® Sales is tailored for sales professionals and teams. Everything DiSC® Productive Conflict helps individuals and teams understand and transform destructive conflict behaviors. Everything DiSC® Work of Leaders focuses on executive-level leadership through the framework of vision, alignment, and execution. All assessments are available through Bishop House and can be combined with facilitated training and individual debrief sessions.

Q: What is Everything DiSC® on Catalyst™ and why does it matter?

Everything DiSC® on Catalyst™ is the modern digital platform that makes DiSC® a living tool rather than a one-time report. Through Catalyst, participants can access their full DiSC profile, explore how their style interacts with any colleague’s style, get real-time tips for adapting their communication, and revisit their learning on demand. Unlike traditional PDF DiSC reports, Catalyst makes DiSC insights continuously accessible and actionable. It also enables teams to explore group dynamics by seeing everyone’s styles mapped visually. Bishop House helps organizations set up Catalyst for their teams and facilitates training sessions that maximize the platform’s value.

Q: How does an Everything DiSC® team session work?

A typical Everything DiSC® team session begins with participants completing their DiSC assessment in advance. During the facilitated session — which Bishop House delivers virtually or in person — participants learn the DiSC model, explore their own profiles, and discuss how different styles show up on their specific team. The facilitator guides the group through activities that build understanding, reduce friction, and develop shared language for communication differences. Sessions typically run 90 minutes to four hours depending on the depth and the number of team activities included. Follow-up sessions and access to the Catalyst platform extend the learning beyond the initial workshop. Team session pricing varies based on the number of participants, the assessments used, and the length and customization of the session.

Q: What is the difference between DiSC® and Myers-Briggs (MBTI®)?

Both DiSC and Myers-Briggs (MBTI) are behavioral assessment tools used in organizational and team development, but they differ in important ways. DiSC focuses specifically on observable work behaviors and communication tendencies, making it highly practical and immediately applicable in workplace interactions. MBTI measures cognitive preferences across four dimensions (introversion/extraversion, sensing/intuition, thinking/feeling, judging/perceiving), which are helpful for understanding personality but can feel more abstract in daily work contexts. DiSC’s language is simpler and easier for teams to internalize quickly. Research consistently shows that DiSC users can recall and apply their learning more readily in day-to-day interactions. Bishop House works exclusively with the Everything DiSC® platform because of its strong research base, Wiley’s ongoing investment in the platform, and the practical, team-focused outcomes it produces.

Q: What is the cost of DiSC® assessments through Bishop House?

The current retail price for an individual Everything DiSC® assessment is $90. Organizations interested in pricing for group or team assessments are encouraged to contact Bishop House directly for a customized quote. Volume pricing, bundled session packages, and options that combine assessments with facilitated training sessions are all available.

Q: Can DiSC® be used as part of hiring or screening candidates?

Everything DiSC® is not designed or validated for use in hiring, screening, or selection decisions. Wiley explicitly states that DiSC is not appropriate for these purposes. DiSC is a development tool — it is designed to help people understand themselves and work more effectively with others, not to evaluate candidates for employment. Using any behavioral assessment as a selection instrument raises significant legal and ethical concerns. Bishop House works with organizations exclusively to use DiSC for development, team building, communication improvement, and leadership growth.

Q: Is Everything DiSC® appropriate for remote or hybrid teams?

Yes, and in many ways DiSC is even more valuable for remote and hybrid teams, where communication friction is higher and the informal relationship-building that happens naturally in shared office environments is reduced. When remote team members understand each other’s DiSC styles, they can communicate more intentionally in asynchronous messages, video calls, and collaborative documents. Bishop House provides the option to deliver all DiSC programs and team sessions virtually, with facilitation designed specifically for the virtual environment. The Everything DiSC® on Catalyst™ platform also gives remote team members ongoing access to their style insights and their colleagues’ profiles, supporting continuous learning beyond any single training event.

Q: What is Everything DiSC® Worksmart?

Everything DiSC® Worksmart is an applied learning experience built within the Everything DiSC® ecosystem — it is part of the Catalyst platform, not a separate product. While a DiSC® assessment tells people about their behavioral style and how to work with others, Worksmart takes the next step: it gives managers and employees structured, focused learning experiences that help them apply DiSC insights to real workplace situations in the moment. Worksmart is available in two formats: Trainer-Led Modules designed for people managers and leaders, and Self-Guided Modules designed for anyone in the organization — individual contributors, managers, and leaders alike. Both formats cover the same five topics: Giving Constructive Feedback, Managing Conflict, Empowering Others, Navigating Change, and Motivating Others. The Self-Guided Modules will be available in May or June of 2026.

Q: What are the Everything DiSC® Worksmart Trainer-Led Modules and who are they designed for?

The Worksmart Trainer-Led Modules are five one-hour facilitated learning sessions designed specifically for people managers and leaders. Each module is delivered live — virtually or in person — by a facilitator with DiSC® expertise. Bishop House facilitates these sessions for organizations. The five modules are: Giving Constructive Feedback (managers learn the four key elements of strong, actionable feedback and how to flex their approach based on each team member’s DiSC style), Managing Conflict (managers explore their own conflict instincts and create a custom action plan for managing conflict with specific team members), Empowering Your Team (managers build a personalized empowerment plan for each team member using Catalyst), Helping Your Team Navigate Change (managers gain insight into how different DiSC styles respond to change and what team members need during transitions), and Motivating Your Team (managers identify what is motivating and demotivating for each team member and build action plans for a more inspiring environment). Each session includes small group discussion, personalized DiSC insights, and an immediately applicable action plan.

Q: What are the Everything DiSC® Worksmart Self-Guided Modules?

The Worksmart Self-Guided Modules extend DiSC® learning to everyone in the organization — not just managers. Each module is self-paced, takes approximately 20 minutes, and is available on-demand through the Catalyst platform. They cover the same five topics as the Trainer-Led format — Delivering Constructive Feedback, Managing Conflict, Empowering Others, Navigating Change, and Motivating Others — but are focused on individual contributors and everyday workplace interactions rather than managerial responsibilities. Each module includes structured reflection and personalized action planning based on the learner’s own DiSC style. Many organizations deploy both: Trainer-Led for managers and Self-Guided for individual contributors, creating a consistent DiSC language and skill set across the entire workforce. The Self-Guided Modules will be available in May or June of 2026.

Q: Do employees need to complete a DiSC assessment before using Worksmart?

Yes. Worksmart is built on the Everything DiSC® Workplace on Catalyst™ assessment, so all participants first complete that assessment (approximately 20-25 minutes). Because Worksmart content is tied to each learner’s specific DiSC style, the insights and action plans each person receives are unique to them. Employees or managers who have already completed a Catalyst assessment can move directly to Worksmart without retaking it. Bishop House helps organizations set up Catalyst accounts and assign Worksmart access to their learners.

Q: Is Everything DiSC® Worksmart a good fit for organizations that already have DiSC in place?

Worksmart is an ideal next step for organizations that have already introduced Everything DiSC® on Catalyst™. Many organizations complete an initial DiSC® rollout and then face the challenge of keeping the learning alive beyond that first session. Worksmart addresses that directly — it transforms DiSC from a one-time event into an ongoing, skills-based development tool that managers and employees return to when real situations arise. Existing Catalyst users can be assigned Worksmart access without completing a new assessment, making it a highly efficient way to deepen and extend an existing DiSC investment.

Many organizations have HR/L&D professionals who want to build internal DiSC facilitation capability — a significant and growing market as organizations look to internalize learning rather than always outsource it. Bishop House provides a structured train-the-trainer model that equips practitioners to confidently lead DiSC® sessions in-house.

Q: What is the Everything DiSC® Catalyst Practitioner Experience and who is it for?

The Catalyst Practitioner Experience (CPE) is a professional facilitation toolkit designed for HR professionals, L&D leaders, internal trainers, and coaches who want to deliver Everything DiSC® training sessions inside their own organization. It is the required starting point for anyone who wants to facilitate DiSC® programs independently whether or not they pursue formal DiSC certification. Purchasing the CPE through Bishop House gives the practitioner access to: ready-to-use and fully customizable facilitation materials including slide decks, scripts, and videos; real-time learner insights and unlimited Group Culture and Facilitator reports through the Catalyst platform; ongoing training to keep facilitation skills sharp over time; and access to a supportive community of DiSC practitioners. Bishop House pairs every new CPE purchaser with a training coach to guide them through the entire preparation process.

Q: What support does Bishop House provide to someone who purchases the Catalyst Practitioner Experience?

Bishop House provides a high-touch support experience that goes well beyond simply delivering a product. After purchasing the Catalyst Practitioner Experience, each new practitioner is paired with Jillian Savoie, Bishop House’s Director of Training and Development, as their personal training coach. Jillian meets with the practitioner to review their goals for becoming a DiSC® facilitator, discusses specific areas to focus on during preparation, and maps out the process. Bishop House also provides its own proprietary DiSC Facilitation Kit including facilitator notes from Bishop House’s own highly successful DiSC sessions, adapted PowerPoint slides proven in real deliveries, and sample participant handouts. Jillian partners with each practitioner to customize their slides to match Bishop House’s format, is available for additional coaching as they prepare for their first session, and debriefs with them after that first delivery. This level of personalized support is a meaningful differentiator from purchasing facilitation materials directly and trying to prepare independently.

Q: What is the Everything DiSC® Foundations Course included in the Catalyst Practitioner Experience?

The Everything DiSC® Foundations Course is a two-hour asynchronous online course that all new Catalyst Practitioner Experience holders complete as part of their preparation. The course is organized into four learning areas:

• Practitioner Tools — covering DiSC® assessment best practices, the Catalyst learning experience, and an introduction to facilitation materials
• About Everything DiSC® — covering the DiSC model, theory, principles, and the Everything DiSC Map
• Facilitating Everything DiSC® — covering how to facilitate sessions, build better relationships content, using Catalyst with groups, Worksmart, and practitioner insights
• Going Further with Everything DiSC® — covering ongoing impact strategies and an introduction to DiSC certification.

The Foundations Course ensures new practitioners have a solid grounding in DiSC and Catalyst before they step in front of a group.

Q: Can we train our own internal HR or L&D professional to facilitate DiSC rather than always bringing in an outside facilitator?

Yes! Bishop House actively supports this model for organizations that want to build internal DiSC® capability. The path begins with purchasing the Catalyst Practitioner Experience for the internal facilitator, followed by Bishop House’s structured train-the-trainer process led by Jillian Savoie, Bishop House’s Director of Training and Development. This process prepares the internal facilitator to deliver Everything DiSC® sessions confidently using materials that are already proven and ready to customize. Bishop House remains available as an ongoing resource for coaching, for complex facilitation situations, and for higher-stakes sessions where an external facilitator adds credibility or neutrality that an internal person cannot provide. Many organizations use a hybrid model: internal facilitators handle routine DiSC team sessions, while Bishop House delivers executive team workshops, culture change initiatives, or sessions involving sensitive team dynamics.

Q: What is included in the Bishop House DiSC Facilitation Kit provided to new practitioners?

The Bishop House DiSC® Facilitation Kit is a proprietary set of materials developed from the firm’s own facilitation experience over many years of delivering DiSC training. It includes: detailed facilitator notes for Bishop House’s highly successful DiSC training sessions, covering flow, timing, and how to handle common participant questions; adapted PowerPoint slides that reflect Bishop House’s proven, successful format; and sample participant handouts used in live sessions. Unlike standard Wiley facilitation materials alone, the Bishop House kit reflects real-world delivery experience — the notes include practical guidance on how to manage group dynamics, deepen the learning at key moments, and make the session genuinely memorable rather than just informational. Bishop House works personally with each new practitioner to customize the slides to their context and delivery style.

Many organizations have HR/L&D professionals who want to build internal DiSC facilitation capability — a significant and growing market as organizations look to internalize learning rather than always outsource it. Bishop House provides a structured train-the-trainer model that equips practitioners to confidently lead DiSC® sessions in-house.

Q: What is Everything DiSC® Certification and is it required to facilitate DiSC®?

Everything DiSC® Certification is an optional but highly valuable credential for HR professionals, trainers, and coaches who want to deepen their expertise in the DiSC model and distinguish themselves as skilled DiSC practitioners. Certification is not required to purchase the Catalyst Practitioner Experience or to facilitate DiSC sessions — practitioners can begin facilitating after completing the Foundations Course and working through Bishop House’s train-the-trainer process. Certification is the next level for those who want formal recognition of their expertise, a deeper grounding in DiSC theory and research and the official credential of Everything DiSC® Certified Practitioner. Bishop House has guided more than 150 professionals through the certification journey.

Q: What does the Everything DiSC® Certification program involve?

Everything DiSC® Certification is a two-week immersive learning experience combining self-directed online learning with live virtual instructor-led sessions. Participants commit to approximately 20 hours over two weeks — roughly 10 hours per week. The structure alternates between self-directed online activities (2-3 hours per session) and live virtual sessions (2 hours each), with four live sessions total spread across the two weeks. Participants complete all online modules and a course project on time, and earn a passing score on a final exam. Requirements include owning a Catalyst Practitioner Experience before registering, committing to all four live sessions, and having reliable internet and computer access. Bishop House registers participants, serves as their training coach throughout, and provides pre-certification preparation support that draws on the firm’s experience with 150+ certified practitioners.

Q: What do participants learn in Everything DiSC® Certification?

Certification builds on the Practitioner Experience foundation by going deeper in four critical areas.

• Participants deepen their understanding of the DiSC® model, theory, research, and cornerstone principles — moving beyond facilitation basics into the underlying behavioral science.
• They learn to build custom DiSC solutions using the Catalyst platform, working with Workplace, Agile EQ, and Management content to design experiences tailored to specific organizational needs.
• They practice facilitation techniques in a safe learning environment with feedback from DiSC specialists, including how to handle complex group dynamics and unique participant questions.
• They explore how to drive ongoing impact — embedding DiSC into organizational culture rather than treating it as a one-time training event. The result is a practitioner who can not only deliver DiSC sessions but design a DiSC strategy for an organization.

Q: What credential do participants earn from Everything DiSC® Certification?

Upon successful completion of the certification exam, participants earn the designation of Everything DiSC® Certified Practitioner — a Wiley-recognized credential that signals proven competence in shaping an engaged, collaborative, and high-performing culture through the language of DiSC®. The credential is recognized by organizations evaluating facilitators and consultants for DiSC work, and demonstrates a level of expertise beyond basic familiarity with the tool. The Everything DiSC® Certified Practitioner badge can be displayed on LinkedIn profiles, email signatures, and professional bios. For HR and L&D professionals, it is a meaningful differentiator in their organization and in their career.

Q: Can HR professionals earn SHRM continuing education credits through Everything DiSC® Certification?

Yes! Everything DiSC® Certification offers SHRM credential-holders the opportunity to earn 20 professional development credits (PDCs) from the Society for Human Resource Management (SHRM) upon successful completion of the program. This makes certification particularly attractive for HR professionals who hold SHRM-CP or SHRM-SCP credentials and are actively seeking recertification credits. Twenty PDCs represents a meaningful portion of the 60 PDCs required per three-year recertification cycle. The combination of a recognized DiSC credential and significant SHRM PDC value makes the certification a highly efficient professional development investment for HR and L&D leaders.

Q: How does Bishop House support participants before and after Everything DiSC® Certification?

Bishop House’s support extends well beyond simply registering participants in the certification program. Before certification, Bishop House provides preparation support including access to the Foundations Course, preliminary materials review, and a meeting with Jillian Savoie to discuss what to focus on during the two-week program. During certification, Bishop House is available to answer questions and provide coaching perspective as participants work through the material. After certification, Bishop House supports newly certified practitioners with the Bishop House DiSC® Facilitation Kit, slide customization support, and debrief coaching following their first delivery. This ongoing relationship reflects Bishop House’s model: the goal is not to sell a product but to develop a practitioner who can confidently and effectively deliver DiSC experiences that produce real organizational impact.

Bishop House is also an authorized Wiley partner for PXT Select™ CheckPoint 360° surveys – an additional assessment tool that complements the Everything DiSC® and Five Behaviors® offerings. This tool expands Bishop House’s capability to support the development of leaders.

Q: What is the CheckPoint 360° survey and how is it different from a standard performance review?

The CheckPoint 360° is a multi-rater feedback survey published by Wiley that gathers structured feedback about a leader’s effectiveness from multiple perspectives — typically the leader themselves, their direct manager, their peers, and their direct reports. Unlike a standard performance review, which is typically a top-down evaluation focused on outcomes, the CheckPoint 360° focuses specifically on leadership behaviors across eight universal management competencies: communication, leadership, adaptability, relationships, task management, production, development of others, and personal development. The result is a comprehensive picture of how a leader’s behavior lands with the people around them — surfacing both strengths and development gaps that a leader may be unaware of. Bishop House uses CheckPoint 360° as a powerful diagnostic tool, often pairing it with individual coaching to help leaders interpret their results and develop targeted action plans.

Q: How does Bishop House typically use the CheckPoint 360° in a leadership development context?

Bishop House uses the CheckPoint 360° in several ways depending on the organization’s goals. As a standalone engagement, a leader completes the 360° survey. Bishop House then conducts a one-on-one debrief coaching session to help the leader understand their results, identify patterns, and build a focused development plan. As part of a broader program, the CheckPoint 360° is used at the beginning of a coaching engagement or leadership development program to establish a behavioral baseline — and then repeated after 6-12 months to measure observable change. It is also used in succession planning contexts to assess leadership readiness and identify development priorities for high-potential leaders. The combination of CheckPoint 360° data and DiSC self-awareness creates a particularly powerful development experience: the leader understands both their own behavioral tendencies (DiSC) and how those tendencies are perceived by others (360°).

Q: Is PXT Select™ CheckPoint 360° available as a standalone service from Bishop House, or only as part of a larger program?

CheckPoint 360° is available as a standalone service — organizations do not need to enroll in a broader program to use them. An organization can engage Bishop House to administer a CheckPoint 360° survey for a single leader without any commitment to a broader training or coaching program. That said, these tools deliver their greatest value when connected to development action — the CheckPoint 360° paired with coaching and a DiSC assessment. Bishop House is equipped to provide that full development context or to deliver the assessments as standalone tools. Contact us to discuss which approach fits your current situation.

The Five Behaviors® of a Cohesive Team, also published by Wiley and based on Patrick Lencioni’s bestselling model, is the most comprehensive team effectiveness solution Bishop House offers. It is ideal for leadership teams and intact work groups serious about building genuine cohesion.

The Five Behaviors® combines the framework of Patrick Lencioni’s model for teamwork with personalized insights to create powerful, customized and authentic team development solutions that empower individuals to make lasting change.

Q: What is the Five Behaviors® of a Cohesive Team model?

The Five Behaviors® of a Cohesive Team is based on Patrick Lencioni’s widely read model from his book ‘The Five Dysfunctions of a Team.’ The model identifies five behaviors that high-performing teams consistently demonstrate: Trust (the foundation, team members are vulnerable with one another), Conflict (engaging in productive, ideological debate rather than avoiding difficult conversations), Commitment (aligning around decisions even in the absence of unanimous agreement), Accountability (team members holding each other accountable without relying solely on the leader), and Results (prioritizing collective outcomes over individual agendas). Bishop House uses the Five Behaviors® assessment and facilitated program to help teams understand where they stand on each behavior and build practical strategies for strengthening each layer.

Q: What Five Behaviors® solutions are available?

The Five Behaviors® Personal Development solution teaches individuals to become better teammates by integrating Patrick Lencioni’s model at the organizational level. Designed specifically to work for individuals, any participant can benefit from this program and adopt its powerful principles, shape behaviors, and create a common language that empowers people to rewrite what it means to work together.

The Five Behaviors® Team Development solution is designed for an intact team of 5-12 people. The program helps teams understand how they score on the key components of The Five Behaviors model – Trust, Conflict, Commitment, Accountability and Results – and applies their results to drive team effectiveness and productivity. Individual team members will learn about their own personality style and the styles of their team members – based on the Everything DiSC® model – and how their style contributes to the team’s overall success.

Q: How does a Five Behaviors® Personal Development team session work?

A typical Five Behaviors® Personal Development session begins with participants completing their Five Behaviors assessment in advance. During the facilitated session — which Bishop House delivers virtually or in person — participants learn about The Five Behaviors™ model and why it is important to healthy teams, the foundation of what behaviors create a cohesive team, the importance of having a strong team, and examination of critical behaviors needed for each person to build a strong team. They will delve into the area strategies for creating a culture of trust, they will learn about each person’s tendencies for conflict and they will examine healthy and unhealthy behaviors in conflict.

Sessions typically run 90 minutes to four hours depending on the depth and the number of team activities included. Team session pricing varies based on the number of participants, the assessments used, and the length and customization of the session.

Q: How does an Everything DiSC® team session work?

A typical Everything DiSC® team session begins with participants completing their DiSC assessment in advance. During the facilitated session — which Bishop House delivers virtually or in person — participants learn the DiSC model, explore their own profiles, and discuss how different styles show up on their specific team. The facilitator guides the group through activities that build understanding, reduce friction, and develop shared language for communication differences. Sessions typically run 90 minutes to four hours depending on the depth and the number of team activities included. Follow-up sessions and access to the Catalyst platform extend the learning beyond the initial workshop. Team session pricing varies based on the number of participants, the assessments used, and the length and customization of the session.

Q: How is the Five Behaviors® Team Development program different from a one-day team-building retreat?

Most one-day team-building events are fun but produce limited lasting change. The Five Behaviors® program is structured around behavioral science — it includes a validated team assessment, individual profiles, and facilitated sessions that go deep on specific dysfunctional patterns that are holding the team back. Rather than a feel-good activity, it is a diagnostic and developmental process. Teams leave not just feeling better about each other but with a shared language, an honest assessment of where trust and communication break down, and specific commitments to change how they work together. Bishop House delivers both standalone Five Behaviors sessions (on topics like building trust or healthy conflict) and full program engagements.

The work of HR and Learning & Development leaders is central to building healthy, effective organizations—and it’s work we deeply respect. We’re grateful to partner with professionals who invest in people every day. Here, we’ve gathered answers to the questions most often asked when evaluating leadership development partners.

Q: How do we know if our organization is ready for a leadership development program?

The most common signals that an organization is ready for – and/or needs – a structured leadership development program include: managers who have been promoted based on technical expertise but have had limited leadership training, high turnover or disengagement that traces back to management quality, inconsistent leadership practices across the organization, rapid growth that has outpaced informal leadership development, or a strategic shift that requires leaders to operate differently than they have in the past. Bishop House can work with HR and L&D leaders to assess readiness and identify the right starting point, whether that is sending leaders to Bishop House’s #Leadwell – Building Leaders for Tomorrow public program, a full cohort program, targeted team workshops, individual coaching, or an organizational diagnostic.

Q: What is the ROI of leadership development programs?

Research consistently demonstrates significant returns on investment from well-designed leadership development programs. Studies from organizations including Gallup, and Bersin by Deloitte show that organizations with strong leadership development practices experience higher employee engagement, lower voluntary turnover, stronger succession pipelines, and better business performance. Gallup’s research attributes approximately 70% of the variance in team engagement to the quality of the manager. When organizations invest in developing their managers’ people skills — the core focus of the #Leadwell program — the downstream impact on retention, productivity, and culture is measurable. Bishop House can help organizations think through how to measure impact and track observable changes in leader behavior following program participation.

Q: Can we send just one or two leaders to #Leadwell without an enterprise commitment?

Absolutely! The public cohort model for #Leadwell is specifically designed to make high-quality leadership development accessible to any organization, regardless of size. An organization can register one or more individual leaders for a public cohort at the standard enrollment price of $2,995 per participant (with discounts available for registering early). This makes Bishop House’s program particularly attractive to small and mid-size organizations, nonprofits, and any employer who wants to invest in individual leaders without the cost or logistical complexity of a full in-house program. Participants often find that the peer learning from colleagues at other organizations is one of the most valuable aspects of the public cohort experience.

Q: How does Bishop House handle confidentiality in coaching and group programs?

Confidentiality is foundational to Bishop House’s coaching and facilitation practice. In individual coaching, the content of coaching conversations is held in strict confidence between the coach and the coachee. When organizations sponsor coaching for their leaders, Bishop House works with all parties upfront to establish clear expectations about what, if anything, is shared with sponsors — typically limited to milestone progress, not session content. In group programs, Bishop House establishes group norms of confidentiality early in the program, and participants are encouraged to share workplace challenges knowing those conversations stay within the cohort.

Q: What metrics can we use to evaluate the success of a Bishop House program?

Bishop House works with clients to identify evaluation metrics that align with their specific goals. Depending on the program, relevant metrics may include: participant self-reported skill development (pre/post survey data), 360-degree feedback comparison before and after a development program, manager assessment of observable behavior change, employee engagement scores on teams whose leaders participated in training, retention rates for leaders and their direct reports, and qualitative interviews or focus groups with program participants at 60 or 90 days post-completion. Bishop House collects participant feedback at the close of every program and can share aggregate outcome data to support evaluation.

Q: Does Bishop House work with nonprofit organizations?

Yes! Bishop House has significant experience working with nonprofit organizations, including human services agencies, healthcare nonprofits, educational institutions, and community-focused organizations. The firm understands the unique leadership challenges nonprofits face: managing mission-driven employees with limited compensation leverage, leading volunteer boards and committees, navigating resource constraints while maintaining culture, and developing leaders who often move into management roles without formal training. Bishop House’s programs are highly applicable in the nonprofit context, and the firm’s coaches have direct experience with nonprofit leadership dynamics.

Q: Can Bishop House facilitate a leadership offsite or organizational retreat?

Yes! Bishop House offers facilitation services for leadership team offsites, strategic retreats, team kickoffs, and brainstorming sessions. These engagements are customized based on the organization’s goals and they may incorporate Everything DiSC® or Five Behaviors® content, strategic planning exercises, team effectiveness conversations, or a mix of development and planning activities. Bishop House’s facilitators bring a combination of organizational development expertise and practical business experience, helping teams have the conversations that matter most in a structured, productive environment.

The rise of AI is changing the context in which leaders operate. We’re helping organizations think through what that means for leadership development today—and what still matters most. This section addresses the questions we’re hearing most often in an AI-driven workplace.

Q: How does AI affect the need for leadership development?

AI is increasing the need for strong human leadership, not reducing it. As artificial intelligence automates routine tasks, data analysis, scheduling, and basic decision support, the work that remains most distinctly human — building relationships, motivating people, navigating ambiguity, managing conflict, coaching for growth, making ethical judgment calls — becomes the primary domain of leadership. The World Economic Forum’s Future of Jobs Report 2025 identifies leadership, emotional intelligence, and adaptability among the top skills defining workplace success through the end of the decade. The core content of the #Leadwell program — DiSC® self-awareness, emotional intelligence, coaching skills, trust-building, and leading change — directly addresses the human capabilities that AI cannot replicate.

Q: Does Bishop House use AI tools in its programs?

Bishop House stays current with AI developments in the learning and development space and thoughtfully integrates tools where they add value without replacing the human elements that make leadership development effective. We use AI-assisted content development, maintain a robust resource library at bishophouse.com, and actively publish content through the Leadwell blog to keep leaders informed on current research and practice. The core delivery of #Leadwell and coaching engagements remains human-centered — because the transformation that happens in leadership development comes from genuine human connection, coaching conversations, and peer interaction, not from automated content delivery.

Q: What human skills does Bishop House develop that AI cannot replace?

Bishop House’s programs specifically build the skills that are least replicable by artificial intelligence: self-awareness and the ability to read one’s own impact on others (developed through DiSC® and 360 feedback), emotional intelligence and the capacity to regulate one’s own response in high-stress interactions, coaching skills that help managers unlock the potential of individual employees, the ability to build trust in ways that sustain performance through uncertainty, healthy conflict navigation — the skill of engaging in productive disagreement without damaging relationships, and change leadership — helping people move through transitions that create anxiety and resistance. These are deeply interpersonal skills that require practice, reflection, and human feedback to develop. That is exactly what #Leadwell and Bishop House’s coaching engagements provide.

Q: How should HR leaders think about investing in leadership development when AI is changing the nature of work?

The organizations that will thrive through AI-driven change are the ones whose leaders can do what AI cannot: connect with their people, build cultures of trust and psychological safety, make sound judgment calls in ambiguous situations, and lead employees through the disruption and anxiety that AI transitions can create. DDI’s Global Leadership Forecast 2025 found that 77% of CHROs lack confidence in their organization’s leadership bench strength for critical roles and that was before the acceleration of AI deployment across industries. This is precisely the moment to invest in leader development, not to defer it. Managers who are struggling with basic people-leadership skills will be overwhelmed by the additional complexity AI brings to their work. Bishop House helps organizations build the leadership foundation that makes everything else — including successful AI adoption — more likely to succeed.

Q: How many managers and leaders are currently using AI tools to research decisions — including leadership development decisions?

The numbers are significant and growing rapidly. According to OpenAI’s landmark September 2025 usage study — conducted with Harvard economist David Deming and based on 1.5 million actual conversations — management and business professionals use AI tools for approximately 50% of their work-related tasks, second only to technical computer roles. A separate 2025 study found that over 60% of managers now use AI for critical employment decisions such as promotions and team decisions. The U.S. Bureau of Labor Statistics counts approximately 9.8 million people in management occupations in the United States. Applying a conservative 50% AI work-usage rate, roughly 4.9 million managers are actively using AI tools to research professional decisions — including decisions about leadership development programs, team training, and behavioral assessments like Everything DiSC®. Millennial managers, now occupying mid-career and management roles, are particularly active AI research users, championing tools that deliver clear ROI and help them lead their teams more effectively.

Q: Is it a problem that managers are using AI to make people-leadership decisions?

It depends entirely on how they use it. AI tools are genuinely useful for research, gathering frameworks, and synthesizing information about leadership approaches and development options. Where it becomes a concern — and where Bishop House sees a real need — is when managers rely on AI as a substitute for developing their own people-leadership judgment. An AI tool can summarize what emotional intelligence is. It cannot help a manager develop it. It can describe DiSC® styles. It cannot help a manager learn to adapt their communication in real time with a difficult employee. It can generate a performance review template. It cannot replace the coaching conversation that actually changes behavior. Bishop House’s programs develop the human judgment, self-awareness, and interpersonal skills that make managers effective with their people, skills that AI tools can inform but cannot replace.

We’re privileged to work with managers, directors, and executives who are deeply invested in their people and their own growth. Whether you’re exploring development for yourself or your team, this section brings together the questions we hear most often from leaders in your role.

Q: I’m a manager or director, not an HR professional. Can I enroll myself or my team in Bishop House programs directly?

Absolutely, and this is more common than you might expect. Many Bishop House clients are operational leaders who identify a development need and take the initiative to address it without waiting for HR to lead the process. You can enroll yourself as an individual in the public #Leadwell cohort, enroll one or more members of your team, or reach out to discuss bringing a program or DiSC® team session directly to your group. Bishop House works directly with managers, directors, and executives at every level. The initial conversation is always consultative. The goal is to understand your situation and recommend the right fit, not simply to fill a seat.

Q: My team has communication and collaboration problems. What is the fastest way to start improving that?

A facilitated Everything DiSC® team session is typically the fastest path to a meaningful shift in how a team communicates. Team members complete a short online DiSC® assessment in advance (approximately 20-25 minutes), then come together for a facilitated session — typically 90 minutes to four hours — where they learn about behavioral styles, explore how their own styles interact, and develop shared language for navigating communication differences. Most teams leave a DiSC session with immediate, practical insights they can apply in their very next conversation. For teams ready to improve how they work together, a DiSC session can come together quickly and start making an impact right away. Contact Bishop House to discuss timing and logistics.

Q: I was recently promoted into a leadership role and I have never had formal leadership training. Where should I start?

The #Leadwell program was built almost exactly for your situation. Most leaders who go through #Leadwell are skilled professionals who were promoted because they excelled as individual contributors and then found themselves in people-leadership roles without a roadmap. The program runs over eight weeks in a small cohort of peers navigating the same kinds of challenges. You will complete an Everything DiSC® Management assessment, receive individual coaching, and work through the core skills that separate effective leaders from capable technicians: communicating across style differences, delegating with confidence, coaching your people rather than just managing tasks, building trust, and leading through uncertainty. The program is delivered live on Zoom, so geography is not a constraint. Many leaders describe #Leadwell as the training they wish they had received the day they became a manager.

Q: I have one high-potential employee I want to invest in. What does Bishop House recommend?

For a single high-potential leader, Bishop House recommends either enrolling them in the public #Leadwell cohort or pairing an Everything DiSC® Management assessment with individual coaching sessions. The public cohort is particularly valuable for high-potentials because peer learning — hearing how other leaders at other organizations navigate similar challenges — is often as valuable as the curriculum itself. If the leader is more senior and the need is more specific (a new role, a performance gap, a significant organizational challenge), a targeted coaching engagement may be the better starting point. Bishop House is happy to have that conversation.

Q: My organization is growing quickly and I need all of my managers developing consistently. What does Bishop House recommend?

Rapid growth is one of the most common contexts in which leadership development becomes urgent. When organizations scale, the informal leadership culture that worked at 20 people breaks down at 75 and completely changes at 200. Bishop House recommends a two-track approach for growing organizations: a cohort-based program like #Leadwell to build consistent leadership foundations across your manager population, combined with a DiSC® team session framework that gives all teams a shared behavioral language from early on. For organizations wanting all managers developing from the same foundation, in-house delivery of #Leadwell can be customized to reflect your culture, language, and specific leadership challenges. Contact Bishop House to discuss what a scalable approach looks like for your organization’s size and stage.

Q: I want to become a better coach to the people I lead. Is there a program for that?

Yes! Coaching skills for managers is one of the core themes of the #Leadwell program, and it is also available as a standalone workshop. The shift from managing to coaching is one of the highest-leverage transitions a leader can make. When managers learn to ask rather than tell, to develop rather than just direct, and to hold people accountable with curiosity rather than judgment — the impact on team performance, engagement, and retention is measurable. The #Leadwell program dedicates a full module to coaching skills, including practical frameworks for coaching conversations, how to adapt your approach to different DiSC® styles, and how to build a coaching habit in a time-constrained leadership role.

Q: I lead a remote or hybrid team. Can Bishop House still help us?

Absolutely! All Bishop House programs and DiSC® team sessions are available virtually via live Zoom delivery. Remote and hybrid teams often have more acute communication challenges than co-located teams: less informal relationship-building, more reliance on written communication where tone gets lost, and fewer natural coaching touchpoints. Everything DiSC® on Catalyst™ is particularly well-suited to remote teams because it gives team members ongoing, on-demand access to their style profiles and relationship-specific tips for every colleague — extending the learning well beyond any single session. Bishop House can work with your team regardless of where your people are located.

Q: What if my team is skeptical about personality assessments or ‘soft skills’ training?

This is one of the most common concerns Bishop House hears and it is worth taking seriously rather than dismissing. Skepticism usually comes from one of two places: a bad past experience with a poorly facilitated session that felt like horoscopes, or a results-oriented culture that values hard metrics over interpersonal dynamics. Bishop House addresses both. Everything DiSC® is a research-validated instrument backed by decades of psychometric data and millions of respondents — it is not a personality quiz. More importantly, facilitation quality matters enormously. The Bishop House team facilitate DiSC in a practical, grounded way that invites skeptics in rather than alienating them. The framing is never ‘here is who you are’ it is ‘here is one lens for understanding how you tend to operate, and how that lands differently with different people.’ That framing consistently resonates with analytical, results-focused leaders.

Every organization’s starting point is different. We approach early conversations with curiosity and care, taking time to understand your goals before recommending a path forward. Whether you’re exploring options or ready to take the next step, this section outlines what it looks like to begin working with Bishop House.

Q: How do we get started with Bishop House?

The best starting point is a conversation. You can reach Bishop House Consulting by email at leadwell@bishophouse.com or by phone at 518-885-9064. Michael Holland and the Bishop House team are available to discuss your organization’s leadership challenges, answer questions about any of the programs or assessments offered, and help you identify the right starting point. There is no obligation associated with an initial conversation, and Bishop House’s approach is consultative with a goal of the first conversation is to understand your situation well enough to offer a genuine recommendation, not simply to sell a program.

Q: How far in advance do we need to plan a #Leadwell cohort enrollment?

For public cohort enrollment, Bishop House recommends registering as early as possible to secure your spot and take advantage of tiered pricing (with the highest discounts available more than two months in advance, and a reduced discount for registrations made more than one month prior to the start date). Public cohorts are limited in size to ensure quality interaction, and popular cohorts fill quickly. For in-house program planning, Bishop House recommends beginning conversations at least six to eight weeks before the desired program start date to allow time for customization, scheduling, and assessment administration.

Q: What happens after a leadership development program ends?

Bishop House designs programs with sustainability in mind:

• All #Leadwell graduates have access to the bishophouse.com resource library, including the Leadwell Knowledgebase, which covers topics from new leader skills to managing change, productivity, and coaching.
• Participants who complete their Everything DiSC® on Catalyst™ assessment as part of the program retain permanent access to the Catalyst platform, including ongoing insights about their style and relationship tips for their colleagues.
• To reinforce learning beyond the program, participants receive #Leadwell “Boost” messages for 12 months following completion—monthly leadership tips designed to help keep key concepts active and applied.
• Coaching includes scheduled follow-up conversations after the program concludes, along with the option for brief additional check-ins if new challenges arise.
• Many clients continue their development with Bishop House through additional training opportunities, including Lunch & Learn sessions designed exclusively for graduates. Others enroll additional leaders in a cohort or engage Bishop House for DiSC® team sessions as their organizations grow.

Q: Does Bishop House offer any resources for HR and L&D leaders to learn more before committing to a program?

Yes. Bishop House publishes the Leadwell blog at bishophouse.com with articles covering leadership development, DiSC® communication, coaching skills, team building, and management best practices — all written in a practical, accessible style aimed at helping leaders and the people who develop them. The blog is updated regularly and is a free resource for HR and L&D professionals who want to learn more about the topics Bishop House works on. Program brochures for #Leadwell and other offerings are available for download on the website. Bishop House also welcomes discovery conversations with HR leaders who are in the research phase and not yet ready to commit.