by Michael Holland Why is it that some employees are just heads and tails above others? It’s not that they are the most talented in the bunch, though they do have some talent. And it’s not that they work the hardest all the time, though they do work hard. Rather, it is more [...]
by Michael Holland Do your employees ever “miss the mark?” Sometimes, do things get done in a manner you didn’t expect or didn’t want? Those are the times to hold back and first ask yourself, “where wasn’t I clear?” Our first instinct is to often “blame the employee” and analyze what he or [...]
by Michael Holland One of the easiest and most impactful kinds of feedback to give is positive feedback. It motivates and builds commitment and do people really ever get tired of hearing they've done a good job? The first step - and this is crucial - is to notice what's gone well. Next, follow these [...]
by Michael Holland You’ve heard the noise. The car next to you has a booming base radiating out through its closed windows. You can feel the sound in your car. Is it techno or is it classical or is that a pop beat? Are you moving to the beat? Or maybe you’re looking in disgust [...]
by Michael Holland A recent study showed that paying someone a compliment activates the same reward center in the brain as paying them cash. So what’s the cost/benefit factor of positive feedback? Potentially priceless. You can effectively influence behavior through regular positive feedback. It increases a person’s energy, motivation, makes people more receptive to new [...]
by Michael Holland By and large, most people want to work hard and feel good about the work they are performing. Leaders are paid to guide and motivate employees. Create the environment and atmosphere to make sure employees have the opportunity to feel motivated. Your mood is the big stick that stirs the pot of [...]
by Michael Holland All employees desire feedback on their job performance. For the employee-leader relationship, dynamics and timing are important factors in determining how feedback will be received. Consistency of both positive and critical messages is crucial. As you commute home during the week, make mental notes on some aspect of each of your employees’ [...]
by Michael Holland The art of delivering relevant performance feedback hinges upon your ability as a manager to recognize a teachable/coachable moment, capture a mental video clip of the behavior exhibited and then create and deliver the insight. These skills aren’t natural for most managers and therefore need to be built and refined over time. [...]
By Michael Holland - Many leaders are challenged with having coaching conversations with their employees. Coaching is a process of letting people know that what they do matters to you. Coaching provides direction and timely feedback. Coaching inspires, encourages, and challenges employees. Coaching should be continual. It's small things that the leader sees and says [...]
