by Michael Holland
I recently read this story about a school teacher. . . a kindergarten teacher who at the end of an exasperating day had to put boots on all 31 of her students before she sent them out in the snow. As she struggled to lace up the last boot on the foot of the 31st student, the child looked at her and said, “These aren’t my boots.” Thinking that she would have to go back and re-boot the whole class, she furiously ripped off the boots only to hear the kindergartener say, “They’re my sister’s boots, but my mom let me wear them today.”
Are you listening to your employees? Truly listening, to seek to hear? Or are you jumping to conclusions regarding what is being said due to your personal stress load and perceived lack of time?
So, who’s the 31st employee in your world?