by Michael Holland    

Your employees have resident expertise and knowledge that is likely to be valuable to others in the organization.  Take some time to inventory the expertise and create a communication to market the expertise to others in the organization. Provide a “who to call list” to your internal customers which will highlight the strengths of your employees, allowing them some much desired notoriety and helping you to broadly sell your team’s strengths to your peers and the organization as a whole.

This process might also yield insight for you as a leader.

  • Are there gaps in backup coverage for key skill areas?
  • Are any of your employees truly overloaded?
  • Are there opportunities for cross training?

Take advantage of this project by having one of your employees take ownership to develop the list.  Guide them on the process to ensure that the final product meets your quality standards and make sure to give them the credit.