360 Survey

Developing the skills and the methods used by managers has a tremendous impact on an organization’s productivity. A powerful tool for effecting managers is a 360 degree feedback system. BHC utilizes Profiles Checkpoint 360 degree feedback system which has been hailed by clients for its thoroughness, cost-effectiveness, and long-term results.

360-degree feedback is a method of collecting perceptions and opinions about a manager's performance from a wide range of stakeholders. The stakeholders usually include peers, direct reports, the boss, the boss's peers — along with people outside the organization, such as customers. Collecting information form these sources provides a panorama of perceptions rather than just self-perception, which affords a more complete picture.  Managers can compare the opinions of others with their own perceptions, positively identify their strengths, and pinpoint the areas of their job performance that could be improved.

See a time line for a 360 Survey

Checkpoint 360 is structured in eight skill clusters and 18 universal competencies, described as follows:

The Process
Each participant completes an evaluation, a process that takes about 30 minutes. They are guaranteed anonymity (except for the “Boss”) and urged to be honest and objective in their responses. Participants may complete their assignments via the Internet and results from all participants are compiled in a report that is returned to the manager.

Full Color Report
Checkpoint Reports have colorful graphs and charts as well as narrative descriptions of the results to help the manager read, understand, and effectively use the data for self-development. The report has a special personal growth section that coaches the manager and helps improve performance in development areas.